About Company
Torfac signifies growth for every individual part of our team. We are a global organization with a vision of providing best in class service by harnessing synergies derived from combining cutting edge technology and human intelligence. The success of every organization depends on the team, and we are proud to say that, here at Torfac, we have some exceptionally talented individuals whose growth has been fantastic to watch. Torfac is constantly growing in numbers; today, we have built a highly client-centric business connected with deep-rooted foundational values, integrity, honesty, client first, and respect.
Torfac is one of the world's leading providers of market research services, panel, and data collection. We are proud to be known as a provider of quality, reliable data. We have built innovative solutions to conduct end to end market research projects. We proudly serve over 800 clients including but not limited to, marketing agencies, universities, market researchers, media and advertising agencies, healthcare and consulting firms across North America, Europe and Asia Pacific. Come be a part of this young and enthusiastic organization!
For more information, go to https://torfac.com/
Job Summary: Project Manager is instrumental to the execution of online data collection projects at Torfac and responsible for our success. This person will manage projects from beginning to end ensuring quality throughout the processes. This will require a thorough understanding of the Project's objectives and the timeline for project completion.
Job Responsibilities
- Replying to Client e-mails within 30 minutes ensuring proper email etiquette
- Setting up the project in our system according to the specifications shared by the client
- Apply relevant quotas, targets and screening at our end.
- Test surveys before releasing samples.
- Achieve the numbers committed to the client within the scheduled timelines
- Tracking the live projects and taking necessary steps to maintain the health of the project
- Regular follow ups with clients for updates, closure or billing
- Ensure proper and complete billing of projects
- Exhibit consistent performance with quality in place
- Provide training to MT and APM’s and work closely with manager
- Able to debrief the project to manager or client; what went well and area of improvement
- Should be flexible enough to work in any shift including weekends
Skills:
- Excellent communication skills, both written and verbal.
- Adept at handling multiple projects simultaneously, some with tight deadlines.
- Strong attention to detail.
- Working knowledge of Gmail, MS Outlook, Excel, Word
- Knowledge of market research methodologies will be a plus.
Job location: DCG4/2015, DLF Corporate Greens, Southern Peripheral Road, Sector 74A, Gurugram, Haryana 122004, India
Mode: Hybrid
