Lucknow, Uttar Pradesh
Job Summary
Responsible for validating and ensuring data is entered and updated on mainframe systems from data sources used by the client. Requirement for good understanding of the UK financial environment.
Activity requires Obtaining free format Annual Accounts and Annual Returns documents from the client database and keying the relevant data into a system
Key Responsibilities
1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.
Other Requirements
1. Client Services:
Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback
Comply with the Training and Competency requirements and complete required training in a timely manner.
Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do
Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
Pro-actively identify risks and make recommendation to mitigate these.
Understand and adhere to specific regulatory obligations and company policies and procedures.
2. Operational Efficiencies:
Delivering excellent customer service and responding accurately to individual customer needs
Consistently delivering customer focused outcomes to a high standard within agreed timescales, procedures and quality standards.
Consistently contributing to the achievement of team targets.
Maintain accurate records of customer communication and discussions using the appropriate internal systems
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
