Job Description – Golden Munnar Palace by Hawk Hospitality
Position: Food & Beverage Manager
Department: Food & Beverage Operations
Location: Golden Munnar Palace by Hawk Hospitality, Munnar
Role Overview
The Food & Beverage Manager will be responsible for overseeing and managing the complete Food & Beverage operations of the property, ensuring exceptional guest experiences, operational efficiency, revenue growth, and service excellence. The ideal candidate should possess strong leadership skills, operational expertise, and the ability to manage restaurant, banquet, and kitchen coordination effectively.
The role requires a hands-on professional with a passion for hospitality, team management, guest satisfaction, and business growth.
Key Responsibilities1. Food & Beverage Operations Management
- Oversee day-to-day operations of restaurants, banquet facilities, room service, and other F&B outlets.
- Ensure smooth coordination between service, kitchen, and stewarding teams.
- Maintain service quality and operational standards as per company policies.
- Monitor hygiene, cleanliness, and food safety standards across all F&B areas.
- Ensure proper setup, service flow, and guest handling during operations and events.
2. Guest Experience & Service Excellence
- Ensure exceptional guest satisfaction and personalized dining experiences.
- Handle guest feedback, complaints, and service recovery professionally.
- Maintain high standards of hospitality and customer service.
- Monitor online guest reviews and improve service quality continuously.
3. Financial & Revenue Management
- Monitor daily sales, revenue performance, and operational costs.
- Control food cost, beverage cost, wastage, and inventory effectively.
- Support management in achieving departmental revenue targets.
- Prepare operational reports, sales analysis, and forecasting.
- Identify opportunities to increase F&B revenue through promotions and guest engagement.
4. Team Leadership & Staff Management
- Lead, motivate, and supervise the F&B service team.
- Conduct staff training on service standards, grooming, hygiene, and guest interaction.
- Prepare duty rosters and manage manpower effectively.
- Ensure discipline, teamwork, and professional conduct within the department.
- Participate in recruitment and performance evaluation of team members.
5. Compliance & Operational Standards
- Ensure compliance with hygiene, safety, and statutory regulations.
- Maintain proper stock control and inventory management.
- Coordinate with purchase and stores departments for operational requirements.
- Ensure all service equipment and facilities are maintained properly.
Key Skills & Attributes
- Strong leadership and team management abilities
- Excellent communication and guest handling skills
- Knowledge of restaurant and banquet operations
- Financial and cost control awareness
- Ability to work under pressure and handle operational challenges
- Professional grooming and hospitality attitude
- Knowledge of hotel operational systems and POS software
Qualifications & Experience
- Degree / Diploma in Hotel Management or related field preferred.
- Minimum 10–15 years of experience in Food & Beverage operations.
- Previous experience in hotels, resorts, or hospitality groups preferred.
- Experience in restaurant, banquet, and multi-outlet operations is an advantage.
- Strong understanding of guest service standards and hospitality operations.
Salary & Benefits
- Salary: ₹30,000 – ₹50,000 per month
- Food and accommodation provided
- Service charge and incentives as applicable
- Paid leave and statutory benefits
- Career growth opportunities
- Professional and supportive work environment
Application Questions
- How many years of experience do you have in the hotel industry?
- What is your current / last designation?
Job Type: Full-time
Work Location: In person – Munnar, Kerala
Apply Now
Interested candidates may share their updated CV to:[email protected]
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
