1. End-User Support
Provide L1/L2 support for desktops, laptops, and peripherals
End user support, O365/Outlook, Wi-Fi issues, Hardware, Printer configuration, Ticketing Tool.
Desktop Support Engineer L1+ End user support, O365/Outlook, Wi-Fi issues, Hardware, Printer configuration, Ticketing Tool.
Resolve hardware and software issues within defined SLAs
Assist users with OS, email, VPN, and application-related problems
Software installation and upgrades
Access requests (AD, email, shared drives)
Maintain request turnaround time (TAT)
Asset Management
Maintain inventory of IT assets (desktops, laptops, accessories)
Track asset allocation, movement, and decommissioning
Ensure proper documentation and asset tagging
Desktop Maintenance & Health Checks
Perform regular system health checks
Ensure antivirus updates, patch management, and OS updates
Monitor system performance and disk usage
6. User Onboarding & Offboarding
Configure systems for new joiners (laptop, email, access)
Recover assets and revoke access for exiting employees
Ensure compliance with IT policies
7. Network & Connectivity Support
Troubleshoot LAN/Wi-Fi/VPN issues
Coordinate with network teams for complex issues
Ensure minimal downtime for users
Interested candidates can call or whatsapp on 9823041285 also can share resume on [email protected]
Regards
Sunita
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- Desktop support: 2 years (Required)
Location:
- Navi Mumbai, Maharashtra (Preferred)
Willingness to travel:
Work Location: In person
