Company Description
rProcess Outsourcing Services Pvt. Ltd is a highly specialized IT-enabled service provider.
We provide high-quality and value-added services globally. Our mission is to make data solutions simpler, superior, and qualitative. We are an Impact Sourcing Service Provider with 1000+ analysts with 70% workforce from rural backgrounds, over 60% Female employees, and 10% persons with Disability. rProcess is an ISO 9001:2015 & 27001:2022 Information Security certified, GDPR & HIPAA compliant, with over decades of experience in the ITES Industry.
Role Description
This is a full-time, on-site role for a Senior Project Manager / Program Manager at rProcess in Mysore. The role involves overall accountability for process delivery, ensuring the team’s performance is optimized, and delivering high-quality results to the customer.
Skills:
· Project Planning and Management: Develop detailed project plans, including scope,
timelines, milestones, deliverable, and resources.
· Client Management: Managing client relationships & ensuring customer satisfaction.
· Leadership and Team Management: Lead, mentor, and manage project teams to ensure
successful project delivery.
· Budget and Resource Management: Allocate resources, manage budgets, and ensure
cost effective project delivery.
· Stakeholder Engagement: Liaise with stakeholders to identify and define project
requirements, scope, and objectives.
· Risk Management: Identify potential risks and develop mitigation strategies to ensure
project success.
· Performance Monitoring: Track project performance, analyze metrics, and report on
progress to senior management.
· Quality Assurance: Ensure project deliverable meet quality standards and align with the
company’s goals.
· Continuous Improvement: Identify areas for improvement and implement best practices in
project management.
Qualification:
- Experience: 6 -8 years of experience in a KPO or similar industry, with at least 2-3
years in a managerial role.
- International Client handling experience is a must.
- Proven experience in managing multiple projects simultaneously
Industry: ITES / KPO / BPO
Pay: ₹622,067.26 - ₹2,143,233.42 per year
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
