Job Summary
The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, maintaining high standards of food quality, hygiene, profitability, and leading the restaurant team to achieve business goals.
Key Responsibilities
- Manage day-to-day restaurant operations.
- Supervise, train, and motivate front-of-house and service staff.
- Ensure excellent customer service and promptly resolve guest complaints.
- Monitor food quality, presentation, and service standards.
- Prepare employee schedules and manage attendance.
- Control inventory, ordering, and stock levels.
- Monitor food and labor costs to maximize profitability.
- Ensure compliance with food safety, hygiene, and health regulations.
- Coordinate with the kitchen team for smooth operations.
- Handle cash, billing, and daily sales reconciliation.
- Analyze sales reports and implement strategies to increase revenue.
- Conduct staff performance evaluations and training programs.
- Maintain restaurant cleanliness and safety standards.
- Plan and execute promotions, events, and marketing activities.
- Prepare operational reports for management.
Required Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 3–5 years of experience in restaurant or hospitality management.
- Experience managing restaurant teams and daily operations.
Required Skills
- Leadership and team management
- Customer service excellence
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Inventory and cost control
- Financial and business acumen
- Time management and multitasking
- Knowledge of food safety and hygiene standards
- Computer proficiency (POS systems, MS Office)
- Ability to work flexible shifts, weekends, and holidays
Key Performance Indicators (KPIs)
- Customer satisfaction scores
- Sales and revenue growth
- Food and labor cost control
- Employee retention and productivity
- Compliance with hygiene and safety standards
- Inventory accuracy and waste reduction
Working Conditions
- Full-time position with rotational shifts.
- Requires standing and walking for extended periods.
- Includes weekends, public holidays, and peak business hours.
Pay: ₹14,522.02 - ₹30,000.00 per month
Work Location: In person
