Key Responsibilities:
- Visit society offices regularly to meet secretaries, treasurers, and managing committee members; build trusted relationships with key office bearers
- Conduct structured onboarding sessions so new societies start using the platform correctly from day one — maintenance entries, payment reconciliation, AGM reports, NOC requests — all through the platform
- Triage incoming society queries: resolve basic accounting and compliance questions yourself, escalate complex issues to cloud accountants with full context, and own the closure loop
- Actively migrate societies away from informal support channels (WhatsApp, direct calls) toward the platform's ticketing/query system
- Identify early signs of churn — societies going quiet, office bearer turnover, complaints about processes — and flag proactively
- Collect structured feedback from societies on usability issues, missing features, or process gaps and relay to the product team
- Support upsell conversations by identifying societies ready to move from basic compliance to full accounting or cloud accountant plans
- What You Need to Know (or Learn Fast)
- Basics of cooperative housing society operations: maintenance collection, AGM process, share certificates, NOC issuance, committee roles
- Fundamentals of accounting: double-entry logic, receipts, ledgers, bank reconciliation — not deep CA-level knowledge, but enough to speak confidently with a society treasurer
- How SaaS support workflows function: ticketing, escalation matrices, SLA adherence
- Comfort with technology: you'll be demonstrating and troubleshooting a web/mobile platform daily
Candidate Profile:
- Strong communicator in Marathi and Hindi (English a plus); comfortable speaking with both retired society secretaries and working professionals
- Patient, process-oriented, and firm — you can redirect a frustrated member to the right channel without creating friction
- Organized: you'll manage a portfolio of 30–60 societies and need to track follow-ups, open issues, and visit schedules without dropping things
- Self-starter who can work in the field without daily supervision
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: Hybrid remote in Pune, Maharashtra (Pune, Pune District)
