We are looking for a highly skilled ServiceNow Architect with strong hands-on expertise in at least two ServiceNow modules including ITSM, ITOM, ITAM, SecOps, or GRC/IRM to lead enterprise-scale solution architecture, design, and implementation initiatives on the ServiceNow platform.
Role: ServiceNow Architect
Experience Required: 8–15 Years of ServiceNow Experience
Employment Type: Full-Time
Location: India / Hybrid
Key Responsibilities:
- Define end-to-end ServiceNow solution architecture and implementation strategy
- Lead architecture, design, and technical governance for enterprise ServiceNow programs
- Provide hands-on guidance on development, integrations, CMDB, workflows, and platform best practices
- Design scalable and maintainable solutions across multiple ServiceNow modules
- Lead workshops, requirement discussions, and technical solutioning with customers and stakeholders
- Define integration architecture with enterprise applications and third-party tools
- Drive platform optimization, governance, security, and upgrade strategy
- Mentor developers and technical teams during project execution
- Support estimation, solution proposals, and pre-sales activities
Required Skills & Experience:
- 8+ years of overall ServiceNow experience
- Strong hands-on expertise in at least two of the following modules:
- ITSM
- ITOM
- ITAM
- SecOps
- GRC / IRM
- Deep understanding of CMDB, CSDM, and ServiceNow platform architecture
- Strong expertise in JavaScript, Glide APIs, Flow Designer, and IntegrationHub
- Experience designing REST/SOAP integrations with enterprise applications and third-party tools
- Strong understanding of enterprise architecture principles and ITIL processes
- Experience handling large-scale ServiceNow implementations and transformation programs
- Strong stakeholder management, leadership, and communication skills
Preferred Experience:
- ITSM Enterprise service management design, Catalog, SLA, workflow, and portal architecture
- ITOM Discovery, Service Mapping, Event Management, and monitoring integrations
- ITAM HAM/SAM architecture, Asset lifecycle, and procurement integrations
- SecOps Security Incident Response, Vulnerability Response, and security ecosystem integrations
- GRC / IRM Risk & Compliance frameworks, Audit, Policy, and Vendor Risk Management
Education:
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field
Preferred Certifications:
- ServiceNow CSA – Mandatory
- CAD – Preferred
- CTA / CMA / CIS certifications – Preferred
- ITIL Foundation Certification – Advantage
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