Customer Support Executive – E-commerce
Location: Baddi, Himachal Pradesh
Employment Type: Full-time | Permanent
Experience: 1–3 years
About the Role
We are looking for a Customer Support Executive to manage customer calls, emails, WhatsApp queries, and online-order-related issues. The ideal candidate should be customer-focused, confident in communication, and capable of coordinating with internal teams to resolve issues quickly.
Key Responsibilities
* Handle customer calls, emails, WhatsApp messages, and online queries.
* Manage queries related to orders, deliveries, cancellations, returns, replacements, refunds, and damaged/missing products.
* Track customer orders and courier shipments and provide timely updates.
* Coordinate with warehouse and courier partners for delivery-related concerns.
* Resolve customer complaints professionally and efficiently.
* Follow up on pending complaints and ensure timely closure.
* Maintain records of customer interactions, complaints, refunds, and replacements.
* Coordinate with the e-commerce/operations team for order-related issues.
* Ensure customers receive accurate information about products, orders, and policies.
* Identify recurring customer issues and report them to the concerned team.
* Maintain a high standard of customer satisfaction and brand communication.
Requirements
* 1–3 years of experience in Customer Support, Customer Service, E-commerce, or D2C.
* Excellent verbal and written communication skills.
* Good command of English and Hindi.
* Comfortable handling a high volume of customer calls and emails.
* Basic knowledge of Excel/Google Sheets and order-management systems.
* Experience with courier tracking, returns, refunds, and replacements is preferred.
* Strong problem-solving and follow-up skills.
* Patient, polite, responsible, and customer-oriented.
Preferred Skills
Customer Handling | Email Support | Calling | E-commerce Orders | Courier Coordination | Complaint Resolution | Returns & Refunds | Excel | Order Management
What We’re Looking For
Someone who can take ownership of customer issues, communicate clearly, coordinate with different teams, and ensure every query is followed through until resolution.
Pay: ₹10,474.57 - ₹29,855.80 per month
Work Location: In person
