Job Description:
· To attend all the in-bound calls/enquiries received through CRM, brief them about the academy and its USP’s, about IAS course and its modules, mentor and hand hold them, address their queries, make them feel delighted and encourage them to enroll for the coaching.
· To attend all the walk-in students, greet them well, brief them about the academy and its USP’s, about IAS course and its modules, mentor and hand hold them, address their queries, make them feel delighted and encourage them to enroll for the coaching.
· Listening to students' academic, emotional, social, and behavioral concerns in an open and non-judgmental way.
· Move a step ahead and find out the details of the target influencers (e.g., brother or parents of the students) and establish a communication with them.
· Helping students to prepare for admissions applications and tests.
· Encouraging students to attend to live classes to enhance the excitement level.
· Strictly follow the SOP’s and Protocol designed by the company
· Regular follow up with the warm customers through verbal and digital means.
· To meet the monthly and quarterly targets
Desired Candidate Profile:
· Qualified as graduate with 3 to 5 years of experience in counseling preferably in the IAS coaching or any other field in educational, career or mentorship counseling.
· Pleasing personality, excellent communication and presentation skills and proficiency in English and Hindi languages
· Well aware with the information on the educational aspects in general and IAS exam pattern in particular
· Proficient in computer literacy with the hands on experience in MS Office and Outlook
· Sincere in approach, positive attitude, a go-getter and adept in giving the delightful experience to the target audiences.
· Well aware with the social media aspects of marketing
· Ability to convince and aggressively close the admissions
·
Job Types: Regular / Permanent, Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Ability to commute/relocate:
- Munirka, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- total work: 5 years (Preferred)
- Counselling: 3 years (Preferred)
Work Location: In person
