We are looking for *Senior Customer Relationship Executive (SR CRE)* is responsible for delivering an exceptional customer experience, building long-term customer relationships, supporting sales growth, and ensuring high customer satisfaction in the jewellery showroom.
Key Responsibilities
Welcome customers and ensure a premium showroom experience.
Build and maintain strong relationships with new and existing customers.
Handle customer inquiries, complaints, and after-sales service professionally.
Follow up with customers for pending purchases, order updates, anniversaries, birthdays, and festive campaigns.
Promote jewellery savings schemes, loyalty programs, and exclusive offers.
Coordinate with the sales team to improve conversion and repeat business.
Maintain customer database and update CRM records accurately.
Handle high-value and VIP customers with personalized service.
Achieve customer retention and customer satisfaction targets.
Assist in showroom events, exhibitions, and promotional activities.
Monitor customer feedback and suggest service improvements.
Ensure compliance with showroom SOPs and company policies.
If anyone interested for the above position pls share ur resume or call the below no.
Thanks and Regards,
Hr Mamta
7993500582
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
