We are seeking an experienced and commercially astute Senior People Manager to join us. This is a newly created role which will strengthen and mature our India based team as we continue to scale. This is a hands-on, high impact position, requiring resilience, sound judgement and strong stakeholder management in a complex, matrixed environment.
You will act as a trusted partner to the India leadership team, whilst remaining firmly embedded within, and accountable to the global People structure. Success in this role requires someone commercially savvy, and confident enough to constructively challenge senior stakeholders when needed.
This role is critical in ensuring robust, compliant, and scalable HR operations in India, fully aligned with global people priorities.
You will:
- Establish strong, aligned People leadership in India that is fully integrated with the global People strategy.
- Provide hands-on oversight of People operations, compliance and employee relations.
- Build credibility locally while reinforcing clear reporting lines and governance within a matrix structure.
- Strengthen performance culture, accountability and leadership capability.
People Business Partnering in a Matrix environment
- Act as the senior People Partner to the India site leader and leadership team.
- Build trusted relationships with business heads, coaching and challenging when required, to drive performance while maintaining clear alignment and accountability to the global People function
- Drive alignment between local business needs and global HR standards and processes
- Provide balanced counsel, knowing when to support, when to challenge and when to escalate appropriately.
- Confidently navigate a matrix structure, managing competing priorities and stakeholder expectations.
People Operations and Governance
- Take full ownership of end-to-end People operations in India, including contracts, onboarding, performance management, offboarding, and workforce changes.
- Strengthen governance, reporting lines and process adherence when required.
- Collaborate cross functionally to ensure operational excellence.
Employee Relations & Performance Management
- Lead and manage employee relations matters including grievances, disciplinary cases, performance concerns and investigations.
- Coach managers on performance management, feedback conversations and difficult people decisions.
- Reinforce a culture of accountability, transparency and inclusion.
Compliance & Labour Law expertise
- Service as the subject matter expert on Indian labour laws and employment regulations.
- Ensure full compliance with statutory requirements across contracts, benefits, terminations, disciplinary actions and workplace practices.
- Monitor legislative changes and proactively assess the business impact.
- Mitigate risks through sound documentation, governance, and process controls.
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Minimum 12+ years of progressive People experience, including People Business Partnering and People operations, preferably in a fast-paced, global or tech-enabled environment.
- Strong knowledge of Indian labour laws, employment regulations, and HR compliance requirements.
- Proven experience in People processes including performance management, employee relations, manager coaching and employee wellbeing.
- Ability to balance strategic thinking with operational execution.
- Excellent interpersonal, communication, and stakeholder management skills.
- Bachelor’s degree in human resources, Business Administration, or a related field (Master’s preferred).
- Strong communication skills to build relationships with leaders and stakeholders to drive organizational change.
- Strong collaboration skills and ability to influence multiple stakeholders in a matrix environment.
- Strong organizational, analytical, data-driven decision-making and problem-solving capabilities.
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.
From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.
Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.
ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
