The Sales Staff is responsible for providing excellent customer service, achieving daily sales targets, maintaining product quality, handling billing, and ensuring the store is clean, organized, and welcoming. They play a key role in creating a memorable customer experience while representing the company's values and maintaining operational standards.
Key ResponsibilitiesCustomer Service
- Welcome every customer with a smile and a positive attitude.
- Assist customers in selecting cakes, pastries, desserts, and other products.
- Explain product ingredients, flavors, pricing, and offers.
- Handle customer complaints politely and escalate issues when necessary.
- Build long-term customer relationships through excellent service.
Sales
- Achieve daily and monthly sales targets.
- Promote add-on products and premium items.
- Inform customers about ongoing promotions, discounts, and loyalty programs.
- Encourage advance cake bookings and customized orders.
Billing & Cash Handling
- Operate the billing/POS system accurately.
- Accept cash, UPI, card, and other payment methods.
- Maintain accurate cash records and submit daily collections.
- Ensure zero billing errors.
Store Operations
- Arrange products neatly in display counters.
- Monitor product freshness and expiry.
- Follow FIFO (First In, First Out) for product rotation.
- Refill displays throughout the day.
- Report low stock to the Store Incharge.
Hygiene & Cleanliness
- Keep display counters, shelves, and customer areas clean.
- Follow food safety and hygiene standards at all times.
- Wear the prescribed uniform and maintain personal grooming.
- Ensure proper handling and packing of food products.
Order Management
- Take customer orders accurately.
- Coordinate with the kitchen for customized cake orders.
- Ensure timely packing and delivery coordination.
- Verify order details before handing them to customers or delivery partners.
Inventory Support
- Assist in daily stock counting.
- Report damaged, expired, or missing products immediately.
- Help reduce product wastage.
Documentation & Reporting
- Maintain billing records and daily sales reports.
- Record customer feedback.
- Report operational issues to the Store Incharge.
Required Skills
- Good communication skills.
- Pleasant personality and customer-focused attitude.
- Basic computer and POS knowledge.
- Ability to upsell products.
- Teamwork and time management.
- Honest, responsible, and punctual.
Qualifications
- Minimum Higher Secondary (Plus Two) or equivalent.
- Previous retail, bakery, café, or customer service experience is preferred but not mandatory.
Working Hours
- 9-hour shift or as per company policy, including weekends and holidays.
- Weekly off as per company schedule.
Performance Indicators (KPIs)
- Daily sales achievement.
- Customer satisfaction.
- Billing accuracy.
- Upselling performance.
- Attendance and punctuality.
- Store cleanliness and hygiene.
- Product wastage control.
- Customer feedback ratings.
Code of Conduct
- Be courteous and respectful to customers and colleagues.
- Maintain confidentiality of company information.
- Do not consume or distribute products without authorization.
- Follow company policies, SOPs, and safety guidelines.
- Report any misconduct, theft, or operational issues immediately.
Pay: ₹14,000.00 - ₹15,000.00 per month
Work Location: In person
