Company Information: Antheia is an intimate boutique resort at Pawna Lake, offering a unique escape from the hustle and bustle of city life. We are just 2.5 hours away from Mumbai, 1.5 hours from Pune and 45 mins from Lonavala. We are spread across 3 acres of area, have 3 types of accommodation and currently have 7 keys/ 9 rooms along with the banquet and restaurant facility.
To know more about us visit our website: www.antheiaresorts.com
To know more about what our guests have to say about us visit our google review page: https://tinyurl.com/46byvx5x
To know where we are located: https://maps.app.goo.gl/oBrmfAzJWSDoUHjx9
Job Location: On Site: https://maps.app.goo.gl/oBrmfAzJWSDoUHjx9
Area: Pawna Lake/ Pawnna Nagar
Pincode: 410406
Position Overview: The Front Office Executive-Hotels & Resorts is responsible for ensuring exceptional guest experiences by managing guest relations, coordinating with operational departments, and ensuring smooth day-to-day resort operations in line with luxury hospitality standards.
Key Responsibilities:
- Manage end-to-end guest relations, including guest check-ins, stay experience, special requests, issue handling, and check-outs to ensure a seamless luxury experience.
- Coordinate with all operational departments (F&B, Kitchen, Front Office, Housekeeping, Purchases, Maintenance, Garden, Security) to ensure smooth operations and high service standards.
- Ensure adherence to Standard Operating Procedures (SOPs) across all departments and maintain service quality as per luxury hospitality standards.
- Collaborate with management and team members to continuously improve guest satisfaction and service quality.
- Conduct regular staff meetings, training sessions, and grooming checks to ensure staff readiness and professional presentation.
- Manage purchases and vendor coordination in consultation with management and support cost-saving initiatives for each department.
- Encourage strong inter-department communication and teamwork to ensure smooth operations and guest satisfaction.
- Handle guest feedback, reviews, and complaints professionally and ensure timely resolution.
- Be available on-call to handle urgent guest or operational issues when required.
Educational Qualification: Degree/ Diploma in Hospitality
Experience In Years: 2 to 4 years
Industry Experience: Hospitality Industry
Languages: Fluent in English & Hindi
Skills & Personal Attributes:
1. Excellent communication skills, Team leader & Team player
2. Proficient in MS Word/ MS Excel/Google Sheet/ Google Docs
3. Highly motivated & well groomed
4. Guest Centric Approach
5. Prior experience in Guest Relations from hotels/resorts
Starting From (Monthly): Rs. 20,000
(_Please note: Final salary will be based on the candidate’s current salary, experience, and overall suitability.)_
Variable Pay (Monthly): Not Applicable
Accommodation: Shared Accommodation Provided
Meals: Meals provided.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
Work Location: In person
