Job Responsibilities
- Manage customer enquiries and maintain strong customer relationships.
- Conduct post-sales and post-service follow-up calls.
- Schedule service reminders, insurance renewals, and feedback calls.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate customer records in the DMS system.
- Coordinate with Sales and Service teams to deliver an exceptional customer experience.
- Monitor customer satisfaction and prepare daily CRM reports.
Requirements
- Graduate in any discipline.
- 1–3 years of CRM (Automobile industry preferred).
- Excellent communication and interpersonal skills.
- Basic knowledge of MS Office and DMS software.
- Customer-focused, organized, and able to work in a target-driven environment.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
