Here's the updated JD with that compensation structure: Job Title: Debt Relief Opener / Verification Specialist (US Process) Location: Vuyyuru (Work From Office only — No remote/WFH) Shift: US Hours (EST/Florida time zone alignment) Process: Outbound — Debt Settlement / MCA Debt Relief Role Overview: We are hiring Openers for our US debt settlement calling process. The Opener is the first point of contact with prospects, responsible for qualifying leads, verifying debt details, and transferring qualified calls to the Closer team based in Florida. This is a purely office-based role — candidates must be able to commute daily. Key Responsibilities: Make outbound calls to prospects from provided lead lists (leads sourced from digital marketing campaigns and website inquiries) Introduce the company and explain debt relief/settlement services clearly Ask qualifying questions to determine if the prospect is currently struggling with business debt, specifically Merchant Cash Advance (MCA) obligations Verify key debt details: total outstanding debt amount, number of active MCA lenders, names of MCA lenders/funders, monthly payment amounts, and time in default (if any) Confirm prospect's basic details: full name, business name (if applicable), contact number, and state Handle objections and initial hesitation using approved talking points Warm-transfer or schedule qualified prospects to the Closer team in Florida Accurately log call outcomes, verification details, and lead status in the CRM Maintain call quality and compliance with company scripts and do-not-call regulations Meet daily/weekly qualified-transfer targets Requirements: Excellent spoken English with neutral/US-friendly accent (mandatory) Prior experience in US outbound calling process (debt settlement, MCA, loan process, or similar financial BPO experience preferred) Strong verbal communication and objection-handling skills Basic understanding of business debt/MCA terminology (training provided) Comfortable working US shift hours CRM/dialer software familiarity Target-driven with good listening and note-taking ability Must be willing to work from office (no hybrid/remote option) Call Metrics: Average call handling time: 2–4 minutes per call Daily call volume target: [insert based on dialer capacity] Qualified transfer rate target: [insert target %] Compensation: ₹40,000 – ₹60,000 per month (based on experience and communication skill) Higher package for candidates with strong process management ability, prior team-lead experience, or proven track record in US debt settlement/MCA calling Incentives on top of base for qualified transfers/closures Work Type: Full-time, Office job only mail: [email protected]
Pay: ₹40,000.00 - ₹60,000.00 per month
Work Location: In person
