A CRM is basically the go-to person for making sure customers have a great experience, from the moment they walk in to after they've bought their two-wheeler. They handle things like:
* Greeting and Assisting: Welcoming customers, understanding their needs, and guiding them to the right sales team.
* Handling Inquiries: Answering questions about models, features, pricing, and financing.
* Managing Feedback: Listening to customer comments, both good and bad, and finding solutions.
* Resolving Issues: Dealing with any complaints or problems customers might have to ensure they leave happy.
* Building Relationships: Keeping in touch with customers, following up after sales, and encouraging repeat business.
* Coordinating with Teams: Working closely with telecallers, sales and finance departments to ensure a smooth customer journey.
Basically, they're all about making sure every customer feels valued and has a positive interaction with the showroom.
Pay: From ₹20,000.00 per month
Benefits:
Experience:
- Automobile Dealership: 3 years (Required)
Location:
- Lajpat Nagar, Delhi, Delhi (Required)
Work Location: In person
