OONA THE ONE JOB DESCRIPTION Client Relationship Manager (CRM) Department Guest Relations / Front of House Reports To Location GM Oonathe One, Kadru, Ranchi ROLE SUMMARY The Client Relationship Manager (CRM) is the face of Oona the One's guest experience — responsible for ensuring every guest, especially VIPs, feels welcomed, valued and well taken care of throughout their visit. The CRM acts as the vital link between guests, service staff and kitchen, ensuring seamless, memorable dining experiences. ROLES & RESPONSIBILITIES Handleguests with warmth and professionalism, maintaining a positive and welcoming environment at all times. Takeguest feedback proactively and ensure it is recorded and shared with management for continuous improvement. Ensure table bookings are managed accurately and efficiently for all guests, with special attention and priority handling for VIP guests. Personally greet guests on arrival and ensure a warm, gracious welcome. Checkinwith guests at regular intervals during their dining experience to ensure satisfaction, without being intrusive or repeatedly asking if they need anything. Coordinate closely with Stewards and the Chef to ensure smooth, timely and well-paced service. Coordinate with the Reception team to ensure seamless, streamlined service from guest arrival to departure. Coordinate with Housekeeping to ensure the dining area is always clean, well-maintained and presentable. Anticipate guest needs and resolve any concerns or complaints promptly, calmly and diplomatically. Build andmaintain long-term relationships with regular and VIP guests to encourage repeat visits. Maintain guest preference records (seating, dietary needs, special occasions) to personalise future visits. Support upselling of menu items and experiences in a subtle, guest-friendly manner. Ensure grooming, hygiene and service etiquette standards are maintained by the floor team. Assist in planning and smooth execution of special events, celebrations and private dining for guests. CRITERIA & SKILLS Well-groomed and presentable at all times. Excellent communication skills, both verbal and written. Strong negotiation and interpersonal skills. Soft-spoken, patient and courteous demeanor. Confident, warm and guest-first attitude. Sharpobservation skills to anticipate guest needs before being asked. Strong problem-solving ability to handle complaints tactfully. Goodmemoryforrecognising regular and VIP guests and their preferences. Ability to multitask and stay composed during high-pressure service hours. Teamplayerwith strong coordination skills across departments. Basic knowledge of fine-dining etiquette and hospitality standards. Prior experience in guest relations, hospitality or front-of-house roles preferred.
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
