Company Description Jomoride- Kiral Techno Services Private Limited is a growing technology-driven company focused on delivering reliable and user-friendly services to its customers. The organization values efficiency, responsiveness, and a strong customer-centric approach in all operations. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement. The company offers opportunities for professional development in a dynamic, remote-friendly environment. Applicants can expect a culture that emphasizes accountability, clear communication, and service excellence.
Role Description This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will handle incoming customer inquiries via phone, email, chat, or other digital channels, providing accurate information and timely resolutions. Daily responsibilities include addressing questions about products or services, troubleshooting common issues, documenting interactions in customer support systems, and following up to ensure customer satisfaction. The role involves collaborating with internal teams to escalate complex cases, updating customers on progress, and contributing to improvements in processes and customer experience. The representative is expected to maintain a professional tone, adhere to service standards, and meet performance targets such as response time and resolution rate.
Qualifications
- Ability to perform in Customer Service Representative roles, focusing on structured customer interactions and support workflows.
- Strong Customer Support skills, including handling inquiries, resolving issues, and managing multiple communication channels.
- Commitment to Customer Satisfaction, with a focus on timely resolution, clear communication, and follow-up.
- Understanding of Customer Service principles, including empathy, active listening, and problem-solving.
- Capability to enhance Customer Experience through positive interactions, clear guidance, and feedback collection.
- Excellent verbal and written communication skills in English.
- Comfort with digital tools, CRM or ticketing systems, and remote collaboration platforms.
- Ability to work independently, manage time effectively, and adapt to changing priorities.
- Prior experience in customer-facing or support roles is preferred but not mandatory.
- Minimum of a high school diploma or equivalent; additional education in business, communications, or related fields is an advantage.
- Telecall drivers and customers and reach out through WhatsApp.
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
