We are looking for a Technical Support Executive to provide remote technical assistance to international customers. The candidate should be comfortable troubleshooting hardware, software, networking, and system-related issues while delivering excellent customer support.
Responsibilities
- Troubleshoot Windows and Mac-related issues
- Diagnose and resolve printer installation and connectivity problems
- Handle router, internet, and networking-related issues
- Provide remote support using tools such as AnyDesk, TeamViewer, and UltraViewer
- Assist customers with software installation and configuration
- Document support cases and resolutions
- Maintain a high level of customer satisfaction through professional communication
Required Skills
- Excellent English communication skills
- Strong knowledge of Windows and Mac operating systems
- Understanding of printers, routers, and basic networking
- Experience with remote access tools (AnyDesk, TeamViewer, UltraViewer)
- Good troubleshooting and problem-solving skills
- Ability to handle international customers professionally
Preferred Skills
- Technical Support Experience
- International Voice Process Experience
- Knowledge of Networking Fundamentals
- Customer Service Experience
Shift
Night Shift (US Process)Monday to Friday
Job Type
Salary
₹25,000 – ₹35,000 per month(Based on skills and experience)
Additional Requirements
- Strong spoken English
- Immediate Joiners Preferred
- Ability to work in a fast-paced environment
- Professional attitude and customer-focused approach
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Paid sick time
Work Location: In person
