Assistant Team Leader – Customer Support
Company: Artfills Online Learning Pvt. Ltd.
Location: Nashik
Work Mode: Work from Office
Timing: 11:00 AM – 8:00 PM
Working Days: 6 Days a Week (Saturday & Sunday Working)
Salary: Up to ₹25,000 per month
About the Role:
Artfills is looking for a target-oriented Assistant Team Leader – Customer Support* to manage a team of 3–4 members and drive smooth class booking operations.
Key Responsibilities
* Manage and guide a team of 3–4 Customer Support Executives.
* Drive *daily class bookings and team targets*.
* Monitor calls, follow-ups, bookings and team performance.
* Track MIS/data and make *data-driven decisions* to improve conversions.
* Handle customer escalations and ensure timely resolution.
* Coordinate with internal teams for smooth class scheduling and bookings.
* Coach team members and ensure achievement of individual and team targets.
Requirements
* Bachelor’s degree in any discipline.
* 2+ years of experience in Customer Support, Customer Success, Inside Sales or similar roles.
* Experience managing a *3–4 member team.
* Excellent communication and follow-up skills.
* Target and result-oriented approach.
* Strong analytical and data-handling skills.
* Good knowledge of Excel/Google Sheets.
* EdTech experience will be an added advantage.
Pay: ₹240,000.00 - ₹300,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
