Key Responsibilities:
- Respond to and resolve user queries via approximately 40–50 calls or 40 emails per day.
- Understand customer concerns and communicate resolutions clearly and professionally.
- Handle objections and complaints with patience, empathy, and problem-solving attitude.
- Retrieve customer details using internal ticketing tools to assist in resolution.
Skill Set Required:
- Excellent communication and interpersonal skills.
- Strong query-handling and complaint-resolution abilities.
- Typing speed of 20–30 words per minute.
- Fluency in any regional language will be considered an added advantage.
Pay: ₹400,000.00 - ₹500,000.00 per year
Work Location: In person
