Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- Responsible for driving day-to-day system and service engineering operations, with a strong focus on automation, API development, and AI-driven workflows. This role includes building agentic workflows for SIEM incident analysis and automated response, while ensuring high-quality delivery through efficient system operations.
- This is an operational role that requires hands-on technical execution, along with the ability to seek guidance when needed.
Minimum Qualifications & Experience
- Technical / Engineering Degree (Computer Science, IT, ECE, or related field)
- Hands-on experience with Python development and API integration
Key Skills & Competencies
- Strong Python programming skills (mandatory)
- Experience in API automation & RESTful integrations Understanding of SIEM tools (e.g., Splunk, QRadar, Sentinel, etc.)
- Basic knowledge of AI/LLM-based workflows or automation frameworks
- Familiarity with agentic workflows / orchestration tools (e.g., n8n, LangChain, or similar) is a plus
Key Responsibilities
- Support, maintain, and deploy system applications
- Manage storage and system resources
- Perform system installation and configuration
- Support in technical analysis of software, hardware, and network systems
- Perform integration and migration with existing systems
- Maintain and update technical documents and procedures
Automation & AI (New Focus Area)
- Develop Python-based automation scripts and APIs
- Design and implement agentic workflows for SIEM incident analysis and response
- Integrate SIEM tools with automation platforms via APIs
- Automate incident triaging, enrichment, and action workflows
- Publish dashboards to track automation outcomes, incidents, and project progress
Incident Handling Support
- Work closely with senior/team leads for incident analysis
- Translate incident scenarios into automated workflows
- Troubleshoot issues highlighted by service assurance teams
- Improve response efficiency via automation
Nice to Have (Preferred)
- Experience with Azure AI / OpenAI / automation tools
- Knowledge of RPA or workflow orchestration tools
- Exposure to security automation (SOAR concepts)
- Familiarity with vector databases / RAG (basic level)
Looking for a hands-on engineer who can:
- Write Python code
- Build API-driven automation
- Create agentic workflows for SIEM incidents
- Work alongside SMEs for incident logic + automation execution
