We are looking for a dynamic and customer-focused Customer Support Executive (Voice Process) to join our team. The candidate will be responsible for handling inbound/outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle customer queries via voice calls in a professional manner
- Provide accurate information about products/services
- Resolve customer issues efficiently and within TAT
- Maintain proper call records and documentation
- Follow communication scripts and company guidelines
- Escalate complex issues to the concerned team when required
Eligibility Criteria:
- Graduate / Undergraduate (as per company requirement)
- Excellent communication skills in English (Hindi/regional language is a plus)
- Prior experience in voice process/customer support preferred
- Freshers with good communication skills can also apply
Required Skills:
- Strong verbal communication
- Active listening and problem-solving ability
- Basic computer knowledge
- Customer-centric approach
- Ability to work in a fast-paced environment
Salary & Benefits:
- Salary: [Insert Salary Range]
- Incentives (if applicable)
- Cab facility (if applicable)
- Training & career growth opportunities
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
