Operations Management: Manage end-to-end operations of Global Talent Acquisition, Learning & Development, and Talent Management services within the BGL center. Ensure delivery of high-quality, timely services aligned with agreed targets and KPIs. Oversee all deliverables supported by the BGL center and ensure adherence to timelines, quality standards, and service excellence.
Governance, Risk & Compliance: Ensure strong governance frameworks, controls, and compliance with organizational policies and regulatory standards. Maintain data accuracy, audit readiness, and compliance through structured reviews. Identify operational, financial, and reputational risks and implement mitigation strategies. Manage audit requirements and ensure robust HR process controls.
Transformation & Process Excellence: Lead and stabilize HR transformation initiatives, particularly within Global Talent Acquisition Operations. Drive continuous improvement through innovation, automation, digital transformation, and adoption of best practices. Stay updated on industry trends and HR technology advancements to enhance service delivery.
Team Leadership & Development: Lead and manage a team of 15–20 members, including Team Leads and Deputy Team Leads. Drive performance management, career development, succession planning, and skill enhancement through coaching, training, and mentoring. Encourage job rotation and learning opportunities to build team capability and engagement.
Stakeholder & Relationship Management: Manage and own relationships with internal stakeholders and act as the point of escalation for projects and operational challenges. Collaborate with leadership and cross-functional teams to drive initiatives and ensure alignment with business objectives.
Business Development & Capability Building: Promote center capabilities across the organization and identify opportunities for expanding service offerings. Support business development initiatives by showcasing operational excellence and identifying new opportunities for center utilization.
Operational Efficiency & Resource Management: Drive efficiencies through standardization, quality improvements, technology, and automation initiatives. Ensure optimal resource allocation, capacity planning, and budget utilization for profitable delivery. Track key financial and operational metrics in collaboration with the center lead.
Continuous Improvement & Collaboration: Leverage best practices from global CSS groups and service lines. Conduct risk analysis, implement mitigation plans, and support succession planning for critical roles. Identify training needs and collaborate with support functions to drive organization-wide initiatives.
