Service Delivery Leader - HRO - Employee Lifecycle Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President Payroll!! In this role you will be responsible for the Payroll Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients. Responsibilities: - Be hands on to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. - Noise free operations is a critical result. - Understand concept of RO Es and clearing Equifax errors - Labor postings - Hands on experience on Oncycle and off cycle Payroll processing - Attention to detail in resolving reconciliation open items - Understand Garnishments and Terminations - Pay processing and Post pay processing - Payroll Operations: Oversee end-to-end Global Payroll activities ensuring compliance with policies and regulations. - Address and resolve complex payroll issues or escalations. - Generate payroll reports for management review and decision-making. - Analyze trends and provide insights to improve payroll operations. - Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital. - Constantly work to find opportunities to drive value beyond SL As and contractual terms hence be able to drive value share and Transformation opportunities. - Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence. - Should be able to mentor guide influence & empower the team to achieve targets. - Ensure key people metrics are met. - Be able to build talent for future growth. - Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency - Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. - Hence has to build/have understanding of digital assets and tools for HRO domain - Be able to proactively identify business and Financial risks and work out alternatives / mitigants
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch
Required Skills
Budgeting, Cloud Computing, Data Analytics, Digital Certificates, Employee Consultation, Employee Data Management, Employee Experience, Employee Grievances, Employee Lifecycle Management, Employee Relationships, Ethical Compliance, Experience Design (Including Customer/User Experience), Global Payroll, User Experience (UX), Workday Compensation, Workday Payroll
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
HRO - Employee Lifecycle Management
Remote Type -
Office
Work Shift -
Variable (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
