Key responsibilities
- Handle customer calls, emails, chats, and queries.
- Understand customer problems and provide appropriate solutions.
- Resolve complaints professionally and promptly.
- Maintain accurate customer records and update CRM systems.
- Follow up on unresolved issues.
- Coordinate with other departments when escalation is needed.
- Explain products, services, policies, and procedures clearly.
- Maintain customer satisfaction and build positive relationships.
Pay: ₹12,000.00 - ₹22,000.00 per month
Work Location: In person
