Job Description – Customer Support Executive
Company Name: Paraayan
Location: Noida
Employment Type: Full-time
Job Overview
Paraayan is looking for a proactive and customer-focused Customer Support Executive to handle customer queries, order-related concerns, and provide excellent after-sales support across multiple platforms.
Key Responsibilities
· Handle customer queries via calls, WhatsApp, emails, and marketplace chats
· Provide accurate information about products, orders, deliveries, and returns
· Resolve customer complaints in a timely and professional manner
· Coordinate with internal teams (warehouse, logistics, operations) for issue resolution
· Manage order status updates, cancellations, refunds, and replacements
· Maintain proper records of customer interactions and issues
· Follow company SOPs and customer service guidelines
· Ensure high customer satisfaction and positive brand representation
Requirements & Skills
· Fresher or experienced candidates can apply
· Good communication skills in English and Hindi
· Basic knowledge of computers, MS Excel, and Google Sheets
· Experience with marketplaces (Amazon, Flipkart, Meesho, etc.) is a plus
· Problem-solving attitude and patience while handling customers
· Ability to multitask and work under pressure
Preferred Qualities
· Customer-centric mindset
· Good listening skills
· Team player with a positive attitude
· Willingness to learn and adapt
Contact Details
Email: [email protected]
Office Location: Noida
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
