We are looking for a creative, organised, and result-oriented E-commerce & Social Media Executive to manage day-to-day e-commerce activities and social media operations. The ideal candidate should have a good understanding of online marketplaces, e-commerce platforms, social media management, content planning, customer engagement, and digital marketing.
The candidate will be responsible for managing product listings, online store operations, social media content, customer engagement, promotions, and performance tracking to support overall online sales and brand growth.
Key Responsibilities
E-commerce Management
- Manage day-to-day operations of e-commerce platforms and online marketplaces.
- Create, update, and optimize product listings, titles, descriptions, images, pricing, and product information.
- Monitor product availability, inventory, orders, cancellations, returns, and refunds.
- Coordinate with internal teams for order processing and timely fulfillment.
- Monitor product performance, sales, conversion rates, and overall e-commerce performance.
- Manage product pricing, offers, discounts, coupons, and promotional activities.
- Monitor competitor products, pricing, offers, and marketplace activities.
- Identify opportunities to improve product visibility, rankings, sales, and conversions.
- Maintain accurate product catalogs and inventory information.
- Prepare regular e-commerce performance reports.
Social Media Management
- Manage the company's social media accounts, including Instagram, Facebook, LinkedIn, and other relevant platforms.
- Plan and maintain a monthly social media content calendar.
- Coordinate with designers, video editors, photographers, and content teams to develop engaging content.
- Create and schedule posts, stories, reels, and other social media content.
- Write captions, hashtags, and basic social media copy.
- Monitor comments, messages, mentions, and customer interactions.
- Respond to customer queries and coordinate with the relevant team for resolution.
- Track social media engagement, reach, followers, and content performance.
- Stay updated with social media trends, formats, and platform updates.
- Support social media campaigns, product launches, contests, and promotional activities.
Marketing & Coordination
- Coordinate with the digital marketing team for paid campaigns and promotional activities.
- Support product launches and online sales campaigns.
- Provide market and customer insights to the marketing team.
- Coordinate with creative and content teams to ensure timely delivery of marketing assets.
- Monitor campaign and content performance and suggest improvements.
- Maintain reports for e-commerce and social media activities.
Requirements
- 1–3 years of experience in e-commerce, social media management, digital marketing, or a related role.
- Good understanding of e-commerce platforms and online marketplaces.
- Experience managing product listings and online store operations.
- Good knowledge of Instagram, Facebook, LinkedIn, and other social media platforms.
- Strong understanding of social media content planning and engagement.
- Good communication and writing skills.
- Basic knowledge of Canva or similar creative tools will be an advantage.
- Good knowledge of MS Excel/Google Sheets.
- Strong organizational and time-management skills.
- Ability to manage multiple tasks and meet deadlines.
- Strong attention to detail and willingness to learn.
Preferred Qualifications
- Experience with Amazon, Flipkart, Meesho, Myntra, Shopify, WooCommerce, or similar platforms.
- Experience with social media scheduling and management tools.
- Basic knowledge of Meta Ads and Google Ads.
- Knowledge of e-commerce SEO and product listing optimization.
- Experience in D2C, FMCG, Food & Beverage, Fashion, Retail, or Consumer Brands.
- Basic understanding of Google Analytics/GA4 and social media analytics.
- Experience handling customer queries through social media and online platforms.
Key Performance Indicators (KPIs)
- E-commerce sales and revenue growth
- Product listing accuracy and optimization
- Product visibility and conversion rate
- Order and inventory management efficiency
- Social media reach and engagement
- Follower growth
- Content consistency and performance
- Customer response and engagement
- Campaign execution and performance
- Timely completion of assigned tasks
Employment Type: Full-time
Experience Level: Junior / Mid-level
Location: JP Nagar
Salary: 25,000 - 35,000
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
