Key Responsibilities:
- Serve as the point of contact for escalated customer issues, collaborating with various teams to resolve problems promptly and efficiently.
- Lead and motivate a team of customer service representatives to handle on both ongoing and escalated client and talent cases with professionalism and empathy.
- Oversee workflow for the client servicing team
- Manage employee resources
EXPERIENCE AND EXECUTION ESSENTIALS:
- Minimum of 6+ years or more - As a supervisor in customer service with a focus on escalations
- Flexible weekend availability
- Passion for a positive client experience from end to end
- Solution-focused both internally collaborating when necessary as well as client-facing
- Must have exceptional proficiency in English verbal and written communication skills
- Experience with Google tools (e.g., gmail, drive, and calendar)
- Experience with Salesforce Platform is a huge plus!
Job Types: Full-time, Permanent
Pay: From ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- total work: 7 years (Required)
Work Location: Remote
