We are looking for a skilled and enthusiastic Customer Technical Support Executive to join our team. The ideal candidate will handle customer inquiries, troubleshoot technical issues, and ensure a seamless user experience for our products and services.
Responsibilities:
- Provide timely and effective technical support to customers via calls, chats, and emails.
- Diagnose and resolve issues related to software, hardware, and network connectivity.
- Guide customers through product features, configurations, and troubleshooting steps.
- Maintain and update customer records and support logs in the system accurately.
- Coordinate with the technical and product teams to resolve escalated issues.
- Assist in preparing reports and documentation related to customer support activities.
- Ensure high levels of customer satisfaction through professional communication and problem-solving.
Requirements:
- 0–2 years of experience in a customer support or technical support role.
- Strong technical aptitude with basic knowledge of software, hardware, and networking.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM and ERP Software is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Ability to multitask and work effectively in a team-oriented environment.
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
