Job Summary:
We are looking for a Telecaller – Customer Service Executive who will be responsible for handling customer calls, resolving queries, following up on enquiries and service requests, and ensuring a positive customer experience. The candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions professionally.
Key Responsibilities
- Handle inbound and outbound customer calls related to products, orders, services, deliveries, and general enquiries.
- Understand customer concerns and provide appropriate information and solutions.
- Handle customer complaints professionally and ensure timely resolution.
- Follow up with customers regarding orders, service requests, product enquiries, and pending issues.
- Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions in CRM/Excel.
- Coordinate with Sales, Service, Dispatch, and other internal teams to resolve customer issues.
- Provide customers with accurate information regarding Powermax Fitness products, features, warranty, and services.
- Follow up with prospective customers and convert relevant enquiries into sales opportunities.
- Maintain regular communication with existing customers to ensure customer satisfaction.
- Escalate complex or unresolved customer issues to the concerned senior/team leader.
- Achieve assigned daily/weekly call and follow-up targets.
- Ensure all customer interactions are handled politely and professionally.
- Prepare and share regular reports related to calls, enquiries, follow-ups, and customer complaints.
Required Skills
- Excellent verbal communication and customer-handling skills.
- Good command of English and Hindi; Marathi will be an added advantage.
- Good listening and problem-solving abilities.
- Comfortable handling customer complaints and difficult conversations.
- Basic knowledge of MS Excel, MS Office, and CRM software.
- Good follow-up and coordination skills.
- Ability to work in a target-driven environment.
- Positive attitude and customer-oriented approach.
- Ability to multitask and manage multiple customer requests.
Qualification & Experience
- HSC/ Graduate.
- 1–3 years of experience in Tele calling, Customer Service, Customer Support, Telesales, Voice Process, or similar roles preferred.
Salary: ₹15,000 – ₹20,000 per month (can be adjusted based on experience and interview performance).
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
