Role: Service Coordinator (Battery & Charger)
Job Location: MIDC, Chakala, Andheri East, Mumbai.
Experience: 2 – 5 Years experience as a Service Coordinator (preferably handling Batteries / Chargers or similar).
Salary: ₹15,000 – ₹25,000 per month
Education: Electrical Engineer / Mechanical Engineer / ITI Graduate.
Notice Period: Immediate Joiners Preferred
Company Overview
Dyna Energy Solutions LLP is a leading manufacturer of batteries, chargers, and energy solutions with nearly two decades of experience. We cater to UPS, automotive, electric vehicles, elevators, and emergency lighting applications. With expansion into EV batteries and chargers, we are committed to delivering sustainable, high-performance energy solutions for the future.
Position Overview
We are seeking an experienced Service Coordinator for our Battery & Charger department. The role involves coordinating service operations, handling customer complaints, reporting, and ensuring high customer satisfaction. The candidate will manage 3-4 engineers, and support warranty resolution processes.
Key Skill Sets:
- Knowledge of lead-acid & lithium-ion batteries and chargers.
- Customer service and grievance resolution.
- Preparation of service, fault, and MIS reports.
- Coordinate and supervise warehouse service engineers across 2-3 locations.
- Strong organizational, time management, and communication skills.
- Attention to detail and commitment to customer satisfaction.
- Main role will require providing good customer service, being available on the phone to handle customer grievances round the clock.
Job Responsibilities
- Coordinate with warehouse engineers that are receiving and testing - servicing, fault analysis, and resolution of batteries and chargers.
- Manage customers telephonically and respond to them giving timely updates with regards to batteries / chargers received and resolution being given.
- Supervise a team of 3–4 warehouse service engineers performing battery/charger checks.
- Prepare accurate MIS reports and submit to the management from time to time.
- Ensure all service calls are attended to and closed in a timely manner, maintaining high customer satisfaction.
- Maintain MIS and other reports to track service performance and service call closures.
- Continuously update technical knowledge and skills through training and learning about new products.
Behavioral & Personal Attributes
- Strong interpersonal and communication skills.
- Customer-focused and problem-solving mindset.
- Ability to work independently and manage a small team.
- Proactive, responsible, and accountable for results.
- Detail-oriented with good documentation habits.
Required Experience
- Should have 2 - 5 years experienced in batteries, chargers, or related service operations.
- Should have experienced in managing warehouse service engineers and service coordination.
- Strong knowledge of lead-acid and lithium-ion batteries and chargers.
Preferred Candidate Location
- Andheri, Mumbai or nearby Mumbai suburban areas.
Candidates from a similar field with experience of handling a similar role are welcome.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Application Question(s):
- Current location in Mumbai :
Total Experience in Electric Vehicle Industry :
Total Experience as a Service Incharge in Lead-acid, Lithium-ion Batteries and Chargers :
Total Experience in Lead-acid, Lithium-ion Batteries and Chargers Service work :
Current Company :
Current Designation :
Current CTC :
Expected CTC :
Notice Period :
Reason to leave a Current job :
Education:
Experience:
- Service Coordinator: 1 year (Required)
- EV 2 wheeler Battery & Charger: 1 year (Required)
Location:
- Andheri East, Mumbai, Maharashtra (Preferred)
Work Location: In person
