Job Title
General Manager – Operations
Location : Chennai
Experience Required
Minimum 15+ Years in Facility Management Operations
Qualification
- Any Qualification
- Additional certifications in Facility Management will be an added advantage
Job Summary
The General Manager – Operations will be responsible for leading and managing overall daily operations, client relationships, technical services, and soft services across multiple client locations. The role requires strong leadership, operational expertise, technical knowledge, and the ability to build long-term client relationships while ensuring service excellence and business growth.
Key Responsibilities
1. Client Relationship Management
- Conduct regular client site visits and review meetings.
- Understand client requirements and ensure service delivery as per expectations.
- Handle client escalations and resolve issues within defined timelines.
- Develop and maintain strong relationships with key stakeholders.
- Ensure high levels of customer satisfaction and client retention.
- Identify opportunities for service enhancement and business growth.
2. Facility Operations Management
- Manage end-to-end facility operations across multiple client sites.
- Oversee Soft Services including:
- Housekeeping
- Pantry Services
- Pest Control
- Landscaping
- Support Services
- Supporting staff
- Ensure compliance with operational standards, SLAs, and KPIs.
- Implement process improvements to enhance operational efficiency.
- Monitor service quality and ensure timely corrective actions.
3. Technical Services Management
- Lead technical operations and maintenance activities
- Ensure effective preventive and breakdown maintenance.
- Monitor equipment performance and reliability.
- Ensure statutory, safety, and regulatory compliance at all sites.
- Coordinate audits and implement corrective measures.
4. Team Leadership & People Management
- Lead, guide, and mentor Operations Department, Engineers, Supervisors, and Site Teams.
- Develop team capabilities through training and performance management.
- Ensure optimum manpower deployment and productivity.
- Foster a culture of accountability, teamwork, and continuous improvement.
5. Business & Financial Management
- Manage operational budgets and control costs effectively.
- Monitor profitability and resource utilization.
- Ensure adherence to contractual obligations and service commitments.
- Support business development initiatives through client engagement and operational excellence.
- Prepare and present MIS reports and operational reviews to management.
Key Skills & Competencies
- Facility Management Operations
- Client Relationship Management
- Soft Services Management
- Technical Services Management
- Electrical & HVAC Systems
- Building Maintenance
- Fire & Safety Compliance
- SLA & KPI Management
- Budgeting & Cost Control
- Team Leadership
- Vendor Management
- Problem Solving & Decision Making
- Communication & Stakeholder Management
Preferred Candidate Profile
- Minimum 15 years of experience in Integrated Facility Management.
- Strong expertise in both Soft Services and Technical Services.
- Proven track record in handling large client portfolios and multi-site operations.
- Excellent leadership, communication, and client-facing skills.
- Ability to drive operational excellence and business growth.
Employment Type
Full-Time
Industry
Integrated Facility Management Services / Security & Facility Management
Pay: ₹60,000.00 - ₹75,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
