Front Office Executive
Location: Kollam
Industry: EdTech
Job Type: Full-time
Job Summary
We are hiring a Front Office Executive for our EdTech company in Kozhikode. The candidate will be responsible for managing front desk activities, handling student and parent inquiries, coordinating admissions support, and ensuring a professional customer experience.
Key Responsibilities
Manage front desk operations and welcome visitors
Handle phone calls, WhatsApp messages, and walk-in inquiries
Provide course and admission information to students and parents
Coordinate appointments, follow-ups, and daily office activities
Maintain inquiry records, student data, and office documents
Support the admissions and operations team
Ensure a clean and professional reception area
Required Skills
Excellent communication and interpersonal skills
Basic computer knowledge (MS Office, Email, Excel)
Good organizational and multitasking abilities
Professional attitude and customer service mindset
Eligibility
Any Graduate / Diploma
Freshers and experienced candidates can apply
KPIs / Performance Metrics
Inquiry response time
Student follow-up completion rate
Accuracy of records and data entry
Visitor/student satisfaction
Punctuality and attendance
Support in inquiry-to-admission conversions
Preferred Candidate
Friendly and confident personality
Ability to work in a fast-paced environment
Prior front office or customer support experience is an advantage
Benefits:
Health insurance
Work Location: In person
Pay: ₹16,000.00 per month
Work Location: In person
