Operations Manager – Job Description
Company: VPLAK India Pvt. Ltd.
Location: Gurugram, Haryana
Job Type: Full-time
Key Responsibilities
- Manage and streamline day-to-day operational activities.
- Coordinate with sales, logistics, customer support, and warehouse teams.
- Monitor KPIs, MIS reports, and operational performance metrics.
- Improve operational efficiency and reduce process bottlenecks.
- Handle order fulfillment, dispatch, and vendor coordination.
- Lead, train, and supervise operations staff.
- Resolve escalations and operational issues quickly.
- Ensure compliance with company policies and SOPs.
- Prepare operational reports for senior management. (SimplyHired)
Required Skills
- Strong leadership and team management
- Problem-solving and decision-making ability
- MS Excel, Word, PowerPoint proficiency
- Knowledge of ERP/CRM systems
- Time management and multitasking
- Analytical and reporting skills (SimplyHired)
Qualifications
- Bachelor’s degree in Business Administration, Operations, or related field
- MBA preferred
- 3–5 years of operations experience, preferably in e-commerce or retail (SimplyHired)
Preferred Industry Experience
- E-commerce
- Retail operations
- Logistics & supply chain
- Customer service operations
If you want, I can also help with:
- HR-style professional JD format
- Resume tailored for this role
- Interview questions & answers
- Salary negotiation tips
- Short LinkedIn job post version
Pay: ₹40,000.00 - ₹58,000.00 per month
Work Location: In person
