We are seeking an experienced Process Trainer with strong communication and facilitation skills to train and develop teams in a fast-paced BPO environment.
Key Responsibilities:
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Conduct Voice Process training for batches of 20–30 trainees.
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Manage end-to-end training including NHT, PKT, and refresher sessions.
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Execute training metrics such as TNA, TNI, and TTT.
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Prepare and deliver effective training modules using PPT and Excel.
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Maintain training performance reports and ensure continuous improvement.
