Job Summary
The Front Office Executive is responsible for managing the school's reception, handling visitors, attending phone calls, and supporting admissions through tele-calling. The role requires excellent communication, organizational skills, and a professional attitude to ensure a positive experience for parents, students, and visitors.
Key Responsibilities
- Welcome and assist parents, students, visitors, and staff at the reception.
- Answer and direct incoming phone calls professionally.
- Make outbound telecalling for admissions, enquiries, follow-ups, and events.
- Maintain records of enquiries, admissions, and daily call reports.
- Provide accurate information about school programs, admissions, fees, and facilities.
- Schedule appointments for parents with the Principal or management.
- Handle incoming and outgoing correspondence, emails, and courier services.
- Maintain visitor registers and front office documentation.
- Coordinate with academic and administrative departments for smooth communication.
- Assist with admission documentation and student record management.
- Send reminders to parents regarding meetings, fee payments, and school events.
- Support administrative tasks such as filing, data entry, and report preparation.
- Ensure the reception area is clean, organized, and welcoming.
- Maintain confidentiality of student and school information.
- Perform other front office and administrative duties assigned by the management.
Qualifications
- Bachelor's degree in any discipline.
- Previous experience in front office, customer service, tele-calling, or school administration is preferred.
- Freshers with excellent communication skills may also apply.
Skills Required
- Excellent communication skills in English and Malayalam.
- Strong interpersonal and customer service skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Basic knowledge of email handling and data entry.
- Good telephone etiquette.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
Preferred Requirements
- Experience in educational institutions is an added advantage.
- Immediate joiners will be given preference (F).
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
