The Post-Sales Executive will manage the customer journey from booking confirmation until possession and handover. The role will ensure timely communication, documentation, payment coordination, query resolution, and a professional customer experience throughout the post-sales lifecycle.
KEY RESPONSIBILITIES
- Customer Onboarding - Welcome customers after booking and explain the complete post-sales process. - Share booking confirmation, payment schedule, documentation requirements, and key project information. - Maintain complete and updated customer records.
- Documentation and Agreement Coordination - Coordinate collection and verification of KYC and booking documents. - Support preparation and execution of Agreements for Sale, allotment letters, demand letters, and other customer documents. - Coordinate with the legal, accounts, sales, banking, and registration teams. - Track pending documentation and ensure timely closure.
- Payment and Collection Coordination - Inform customers about upcoming payment milestones and demand notices. - Follow up professionally for scheduled payments. - Coordinate with the Accounts Team for payment confirmation, receipts, TDS compliance, and customer ledger reconciliation. - Maintain an updated collection tracker and highlight overdue payments.
- Customer Communication - Act as the primary point of contact for customers after booking. - Provide regular project progress and payment-related updates. - Respond to customer queries within defined timelines. - Maintain records of all calls, emails, meetings, commitments, and resolutions.
- Loan and Banking Coordination - Assist customers with home-loan documentation and bank requirements. - Coordinate with approved banks, financial institutions, legal teams, and internal departments. - Track loan sanction and disbursement status.
- Possession and Handover - Coordinate possession documentation, final payment, registration, and handover activities. - Schedule customer inspections and coordinate closure of snagging observations with the Projects Team. - Ensure completion of possession checklists, handover documents, meter transfers, maintenance documentation, and key handover. - Obtain customer acknowledgement and feedback after possession.
- Complaint and Query Resolution - Record and track customer complaints until closure. - Coordinate with Sales, Accounts, Legal, Projects, and Facility Management teams for resolution. - Escalate unresolved or sensitive matters to the reporting manager. - Ensure that all commitments made to customers are documented and followed through.
- Reporting and System Management - Maintain accurate customer information in the CRM system and trackers. - Prepare daily and weekly reports covering: Documentation status; Agreement and registration status; Collection status
EDUCATIONAL QUALIFICATION
- Graduate in Business Administration, Commerce, Real Estate, Hospitality, or a related discipline. - Additional certification in CRM or customer service will be an advantage.
TECHNICAL SKILLS
- Strong verbal and written communication skills
- Customer-handling and relationship-management skills
- Knowledge of real estate documentation and payment processes
- Ability to coordinate across multiple departments
- Strong follow-up and problem-solving ability
- Proficiency in MS Excel, email communication, and CRM software
- Attention to detail and documentation accuracy
- Professional, patient, and service-oriented approach
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Application Question(s):
- How much experience do you have in real estate industry?
Experience:
- Construction : 2 years (Required)
Work Location: In person
