A Front Office Manager is a hospitality professional responsible for overseeing the front desk operations of a hotel or similar establishment. They ensure that guests receive a warm welcome and exceptional service throughout their stay. This role involves managing front desk staff, coordinating with other departments, handling reservations, and addressing any guest concerns or complaints. Front Office Managers play a crucial role in maintaining the establishment's reputation by ensuring smooth and efficient check-in and check-out processes, maintaining accurate records, and providing a high level of customer service. Their goal is to enhance guest satisfaction and ensure that the front office runs smoothly and efficiently.
Front Office Manager Job Duties
- Oversee daily front desk operations.
- Manage and train front desk staff.
- Handle guest check-ins and check-outs.
- Address guest inquiries and complaints.
- Coordinate with housekeeping and maintenance departments.
- Manage reservations and room assignments.
- Ensure accurate record-keeping and billing.
- Monitor front desk supplies and inventory.
- Maintain a welcoming and professional front desk environment.
- Ensure compliance with hotel policies and procedures.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
