Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Sr. Analyst - Network Engineering
Position: Sr. Analyst - Network Engineering
Experience: 9 - 12 Years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0726-0595
Responsibilities
Direct Responsibilities
- Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, and project delivery.
- Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
- Knowledge distribution across regions.
- Management and monitoring of Voice and Voice Recording infrastructure.
- Perform daily ready for business checks.
- In depth knowledge of Voice Recording Infrastructure Systems (Mandatory):
o NICE NTR/NTR-X
o NICE FUSION
o VERINT VERBA
- Troubleshooting any Voice & Recording related issues.
- Collect metrics for third Line escalation
- Create reports for Voice Recording Operations and Senior Management teams
- Create reports for Voice Recording Operations and Compliance/Litigation teams
- Adhere to Internal Controls and procedures
- Ensure deadlines and SLA are met
- Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
- Voice Systems support (good to know):
o IPC Unigy
o Cisco Voice
o MS Teams Voice
Contributing Responsibilities
- Support for installing patches every month during weekends.
- Coordinate with different BNPP internal teams for any new/additional requirements of Server, Database, etc. for any enhancements in Nice/IPC/Verint Verba Infrastructure
Technical & Behavioral Competencies
- 7+ Years’ experience in a relevant Trading Voice Support Role (Infrastructure).
- In depth knowledge of Voice Recording Infrastructure Systems (Mandatory):
o NICE NTR/NTR-X
o NICE FUSION
o VERINT VERBA
- Ability to collect and analyze Systems Trace Logs
- Ability to collect and analyze Recording application Trace Logs
- Good understanding of Windows servers
- General knowledge of Private wires and Hoot Networks
- Professional experience, documenting, planning and managing platforms through their life cycle
- Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
- Excellent problem-solving skills
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Ability to prioritize along with good time management skills
- Ability to work as part of a Global team.
- Desire to learn and adapt to new technology skillsets
- Knowledge of SBC (Oracle)
- Call Logging Systems
- Experience with NAS and SAN systems
- Knowledge of SQL Server and Microsoft Excel
- General knowledge of Voice Systems (good to have):
o IPC UNIGY Version 5.5
o Cisco CUCM v15
o MS Teams Voice
Specific Qualifications:
- Minimum 7 years working experience in the NICE NTR & NTR-X, Verba & IPC domain
- Must have managed NICE, Verba & IPC migration projects
- Certified in NICE (NTR & NTR-X)
- Ability to work under pressure
- Problem solving oriented
- Teamwork
- Sense of ownership
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o NICE Recording skills (NTR-X)
o IPC Unigy
o Verba recording platform
o Advanced Excel
o SQL / MySQL
Behavioral Skills:
o Analytical Ability
o Ability to understand, explain and support change
o Ability to manage a project
o Ability to set up relevant performance indicators
o Ability to develop and adapt a process
Education Level: Bachelor Degree or equivalent
Location: Mumbai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world.
