Job Overview
About the Role:The team:
Client Services Operations team provides operational day-to-day customer support for all services supported within the OSTTRA suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
Responsibilities and impact:
We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within OSTTRA’s suite of products.
Onboarding team assist client with new client Onboarding, Product Demo, KYC requirements and UAT testing prior to go Live in Production environment. Client Services team is responsible to assist existing OSTTRA clients with daily queries pertaining to Production environment.
Key Responsibilities
- Client Support & Interaction: Manage daily client queries via email and phone regarding access, system workflows, technical errors, and connectivity, while providing detailed analysis and feedback.
- Operational Excellence: Process static data and client profile configurations daily, ensuring team targets and SLAs are met while monitoring queues to diagnose and resolve exceptions.
- Product Implementation & Onboarding: Collaborate with internal departments to onboard new participants and implement products effectively, including setting up trading permissions and registering Master Confirmation Agreements (MCAs).
- System Enhancements & Testing: Partner with internal teams on system enhancements and conduct internal testing in UAT and pre-prod environments prior to production releases.
- Technical Troubleshooting & Configuration: Troubleshoot and configure products according to client requirements in UAT, pre-prod, and production environments.
- Product Adoption & Training: Facilitate the rollout of electronic trading/settlement to replace paper transactions, educate clients on upcoming changes, and participate in ongoing internal and external training.
What we’re looking for:
- University graduate preferred
- 2-5 years of experience required
- Knowledge of OTC derivative products / trade lifecycle,Trade confirmations, Regulatory Reporting, and financial markets is a major plus
- Previous experience working with external clients directly is preferable
- Previous experience working with software systems and technology is preferable
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
The location: Gurgaon,India
Our Benefits: Global vision, local impact
At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.
Our approach is built on three core pillars:
- Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
- Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
- Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.
The Trust employee ownership plan
Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.
About OSTTRA
We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.
Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.
Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact.
Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more atwww.osttra.com.
Equal opportunity employer statement at OSTTRA
We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on.
