L2 E-commerce Production Support Engineer (4–6 Years)
Location: Hyderabad / Ahmedabad
Timings: Shift wise( Morning Shift (3.30am to 12.30pm) /Afternoon Shift (12.30pm to 9.30pm))
Job Summary
We are looking for an L2 Production Support Engineer to support and maintain critical e-commerce applications. The role involves monitoring applications, troubleshooting production issues, driving incident resolution, and ensuring platform stability and availability.
Key Responsibilities
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Monitor production applications and system health.
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Investigate and resolve production incidents within SLA timelines.
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Drive and coordinate Major Incident calls with technical teams.
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Monitor batch jobs, APIs, and critical business processes.
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Support production deployments and post-release validation.
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Create and maintain support documentation and runbooks.
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Participate in on-call support and incident management activities.
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Provide regular operational reports and status updates.
Mandatory Skills
Production Support
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4–6 years of Application/Production Support experience.
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Strong Incident Management and Major Incident handling experience.
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Application monitoring and alert management.
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Log analysis and troubleshooting skills.
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Experience working in 24x7 support environments.
Technical Skills
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Basic understanding of Java, .NET, or similar technologies.
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Basic understanding of MongoDB, Spanner, or similar databases.
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Knowledge of REST APIs and web services.
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Experience with monitoring tools such as Datadog and Grafana.
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Familiarity with Google Cloud Platform (GCP).
Domain Skills
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Experience supporting e-commerce or customer-facing applications.
Preferred Qualification
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Bachelor's Degree in Computer Science, Information Technology, or related field.
Key Technologies
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Datadog, Grafana, GCP, Incident Management, Monitoring
