SALES COACH -
- Conduct post-OJT sales-pitch and objection handling sessions
- Coach agents on lead qualification, need-based offers, and compliance scripts
- Track sales performance metrics; run refreshers to improve conversion
- Collaborate with Ops/QA for behavior reinforcement
SOFT-SKILLS TRAINER -
- Deliver communication, email etiquette, and customer experience modules
- Run voice/accent sessions; improve Versant outcomes
- Coach on de-escalation, tone, and professional writing
- Support periodic re-certifications on soft skills
Job Function
BUSINESS PROCESS SERVICES
Desired Skills
Customer Service
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
