Location:
Damtal, HP, IN
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Areas of Work: Sales & Marketing
Job Id: 15169
External Job Description
Job Purpose
Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.
Business Responsibility Areas
- Monitoring daily updates of all activities on the Paint Assist app.
- Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).
- Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives
- Ensuring prompt lead assignment and conversion of leads assigned to CAs/Sales Associates(SAs)
- Prompt updation of records of the new joinees/exits at a CA/SA level to SSE
- Handling escalated customer & dealer complaints ensuring high satisfaction scores
- Executing business generation initiatives in the assigned territory to generate business
- In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.
- Provide guidance to customer associates for pitching & conversion of focus products at the sites.
- Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.
- Monitoring all ongoing / WIP sites to ensure on time work completion.
Qualifications
- Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)
- Minimum of 50% marks throughout education without any backlogs
Previous Experience
1-2 years of experience in sales function in any organization
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