About the Role
We are looking for a Customer Support Executive who is passionate about delivering excellent customer experiences and enjoys helping customers resolve their concerns quickly and professionally.
The ideal candidate will be confident handling inbound and outbound calls, communicating with customers in English, troubleshooting service-related issues, and coordinating with internal teams to ensure timely resolution.
If you are a strong communicator, calm under pressure, customer-focused, and comfortable working in a fast-paced environment, we would love to hear from you!
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Understand customer concerns and provide accurate, timely, and effective solutions.
- Assist customers with service-related queries, issues, and troubleshooting.
- Handle difficult, dissatisfied, or escalated customers professionally.
- Follow up on unresolved issues to ensure complete customer satisfaction.
- Accurately document customer interactions, issues, and resolutions in the CRM/ticketing system.
- Coordinate with technical and internal teams to resolve customer issues.
- Monitor and follow established customer service and quality standards.
- Maintain a high level of professionalism and customer service throughout every interaction.
- Identify recurring customer issues and proactively communicate them to the appropriate team.
What We're Looking For
- Bachelor's degree in any discipline.
- Minimum 2 years of relevant experience in Customer Support, Customer Success, Operations, Call Quality, or Customer Experience Management.
- Excellent spoken and written English.
- Strong verbal and interpersonal communication skills.
- Polite, patient, confident, and customer-focused personality.
- Ability to handle challenging customer conversations calmly and professionally.
- Strong problem-solving and decision-making skills.
- Ability to work independently and take ownership of customer issues.
- Comfortable working in a night-shift environment.
Technical Skills
- Good working knowledge of Microsoft Word, Excel, and Outlook.
- Experience with Zoho CRM, ticketing systems, call monitoring/QA software, or EVCMS platforms is preferred.
- Comfortable learning and working with new software and technology platforms.
Shift Details
9:00 PM – 5:00 AM | Night Shift
Pay: From ₹20,000.00 per month
Work Location: Remote
