To provide technical leadership and customer support in the automotive lubricants aftermarket business by delivering product training, application guidance, complaint resolution, and field technical assistance enabling sales growth, customer satisfaction, and brand credibility.
Key Responsibilities
1. Validation & Testing
2. Technical Customer Support
3. Field Technical Services
4. Training & Capability Building
5. Complaint Management & Quality Interface
6. Conduct Competitor product benchmarking
7. Market Intelligence & Product Feedback
8. Documentation & Reporting
Desired candidates profile
Qualifications
B.E./B.Tech in Mechanical / Automobile / Chemical Engineering
Experience
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6-12 years of experience in automotive lubricants technical service / application engineering / aftermarket support.
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Strong exposure to workshop ecosystem, fleets, and distributors.
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Hands-on experience in oil analysis, troubleshooting, and customer handling.
Skills & Competencies
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Strong technical knowledge of automotive engines, transmissions, and lubrication systems.
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Excellent communication and training skills.
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Problem-solving and analytical mindset.
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Customer-oriented approach.
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Ability to travel extensively.
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Strong documentation and reporting discipline.
Role: Customer Success, Service & Operations - Other
Industry Type: Auto Components
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: B.Tech / B.E. in Any Specialization, Diploma in Electrical, IT, Electronics, ITI
Key Skills
Battery Services
Customer Satisfaction, Customer Retentihttps://www.naukri.com/customer-retention-jobs
