Job Summary
We are looking for a detail-oriented and customer-focused Ticketing Executive to manage domestic and international flight bookings, reservations, cancellations, reissuance, and other travel-related ticketing services. The candidate should have good knowledge of airline reservation systems, fare rules, and customer service.
Key Responsibilities
- Handle domestic and international flight reservations and ticket issuance.
- Book, reissue, cancel, refund, and modify air tickets as per customer requirements.
- Provide customers with suitable flight options, fares, schedules, and travel information.
- Work on GDS systems such as Amadeus, Galileo, Sabre, or other reservation systems.
- Check and explain fare rules, baggage allowances, visa requirements, and airline policies.
- Handle schedule changes, flight cancellations, and customer travel disruptions efficiently.
- Coordinate with airlines and other travel partners for ticketing-related queries.
Required Skills & Qualifications
- Experience in airline ticketing and reservations is preferred.
- Knowledge of domestic and international airfare and routing.
- Proficiency in GDS systems, especially Amadeus/Galileo/Sabre.
- Good communication and customer-handling skills.
- Ability to work under pressure and handle urgent bookings.
- Attention to detail and accuracy.
- Basic knowledge of travel documentation, visas, and passport requirements.
- Graduation or a diploma/certification in Travel & Tourism is preferred.
Preferred Candidate Profile
- Process refunds and maintain accurate records of all transactions.
- Ensure all bookings and ticketing details are accurate and issued within deadlines.
- Provide excellent customer service through phone, email, and other communication channels.
- Stay updated on airline promotions, fare changes, travel regulations, and industry updates.
Preferred Candidate Profile
- Prior experience in a travel agency or tour operator.
- Ability to handle corporate and leisure travel bookings.
- Strong problem-solving and coordination skills.
- Professional, responsible, and customer-oriented attitude.
Pay: From ₹20,000.00 per month
Work Location: In person
