Key Responsibilities
- Lead and manage the Holiday Operations team.
- Handle end-to-end FIT, GIT, Corporate, and Student Group operations.
- Coordinate with airlines, hotels, DMCs, transport providers, and local guides.
- Ensure all bookings, vouchers, tickets, visas, and travel documents are issued accurately.
- Monitor tour departures and provide 24/7 operational support during travel.
- Resolve customer complaints and operational issues promptly.
- Negotiate contracts and rates with suppliers to maximize profitability.
- Develop and implement Standard Operating Procedures (SOPs).
- Coordinate with Sales, Ticketing, Visa, and Accounts departments.
- Monitor tour costs, profitability, and operational performance.
- Train, mentor, and evaluate the operations team.
Skills Required
- Strong leadership and team management.
- Excellent communication and negotiation skills.
- Knowledge of domestic and international destinations.
- Experience with travel booking systems and CRM software.
- Crisis management and problem-solving ability.
- Time management and attention to detail.
- Customer-focused approach.
Qualification
- Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
- 5–10+ years of experience in travel operations, with leadership experience preferred.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
