Key Responsibilities:
- Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
- Understand customer requirements and provide appropriate information and solutions.
- Coordinate with Sales, Production, Service, Dispatch.
- Follow up on customer orders, deliveries, service requests, and pending requirements.
- Prepare and maintain customer-related records and reports.
- Resolve customer complaints and ensure timely closure of issues.
- Maintain regular communication with customers regarding order status and delivery schedules.
- Take feedback from customers and communicate improvement points to the concerned department.
- Maintain proper records of enquiries, complaints, follow-ups, and customer interactions.
- Support the sales team in customer coordination and follow-ups.
- Ensure timely response to customer queries and requests.
- Build and maintain positive relationships with existing customers.
- Prepare daily/weekly customer service reports for management.
- Follow company procedures and maintain professional communication with customers.
Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)
